Client Service

Panic! In the Courtroom
Industry Panic! In the Courtroom
Jurors in liability trials are granting ever larger awards to plaintiffs. The tr...
March 1, 2020
3 Rules of Good Gift-Giving
Brokerage Ops 3 Rules of Good Gift-Giving
Brokers can make more of an impression this year by following three simple rules...
December 11, 2019
Tornado Talk
P&C Tornado Talk
Den Bishop of Holmes Murphy shares his experience as a customer after a tornado ...
December 11, 2019
It Doesn't Hurt to Be Human
Brokerage Ops It Doesn't Hurt to Be Human
This is a time for the industry to do good to do better.
October 1, 2019
26 Insurtechs to Know
Industry 26 Insurtechs to Know
These tech-enabled intermediaries are distribution players to watch.
July 23, 2019
Five Minutes with Ben Fidlow of Willis Towers Watson
Brokerage Ops Five Minutes with Ben Fidlow of Willis Towers Watson
We sat down at RIMS 2019 to discuss how WTW's predictive analytics are moving be...
April 30, 2019
Moral Compass
Brokerage Ops Moral Compass
It’s time to set the integrity bar higher.
April 22, 2019
Game On
Industry Game On
M&A is everywhere. What are your clients’ insurance risks when they get in the...
March 28, 2019
Wholesale Survival Guide
Industry Wholesale Survival Guide
Use tech to differentiate your firm amid consolidation.
March 27, 2019
The Grass Is…Different
Brokerage Ops The Grass Is…Different
I’ve been in many roles, but seeing things as a client made my picture complet...
March 1, 2019