Client Service
Brokerage Ops
3 Essentials for Your 2021 Digital Toolkit
Vertafore VP Doug Mohr says it’s all about electronic ease for your clients.
June 1, 2021
Brokerage Ops
Looking Back to Find a Way Forward
The pandemic has exposed a new digital reality for brokers and insurers.
June 1, 2021
P&C
The Changing Pace of Small Commercial
Q&A with Erin Fenlon, Vice President, Small Commercial Operations, The Hanover
May 26, 2021
P&C
Capacity with a Different View
Q&A with Mario Vitale, President, Resilience Insurance
January 26, 2021
P&C
The Demand for Digital Brokers
How customer expectations have changed, from small clients to large, and what th...
December 21, 2020
Brokerage Ops
The Risk of Being the Bearer of Bad News
“Shooting the messenger” is more than a metaphor; it’s a psychological phe...
October 30, 2020
Brokerage Ops
Pandemic Sparks Service Model Creativity
COVID-19 pushed the work-from-home model forward at breakneck speed, but Patra k...
October 29, 2020
Industry
Revolutionizing the Insurance Value Chain
Q&A with John Simpson, President & CEO, Patra
August 26, 2020
Brokerage Ops
Four Must-Haves for Agency Modernization
Vertafore's SVP for Corporate Development & Strategy James Thom discusses the im...
July 8, 2020
Brokerage Ops
6 Reasons to Consider Insurance BPOs
Brooke Whitney, Patra sales solution consultant for employee benefits, and Jessi...
May 31, 2020