Client Service

Brokerage Ops
Ask 3 Questions to Avoid Expensive Talent Mistakes
Addressing Onboarding, Taxing Top Talent, and Time for Clients
May 30, 2023

P&C
Experience Mod Sleuths
Finding Major Client Savings in Inaccurate Workers Compensation Ratings
April 2, 2023

Brokerage Ops
Succession in Action
A conversation with The Council’s new leadership executives, Joel Wood, presid...
March 1, 2023

Brokerage Ops
Building a Foundation for Optimizing Insurance
Q&A with David Wald, CEO and Co-Founder, Aclaimant
November 1, 2022

Brokerage Ops
What Recession?
Brokers who are drilling down into clients’ entire risk profile can help them ...
September 29, 2022

P&C
Specialized Solutions for the Specialty Market
Q&A with Kristin Towse, Executive Underwriting Officer, Markel Specialty
September 21, 2022

Brokerage Ops
A Focus on Customer Centricity
Q&A with Dick Lavey, Executive Vice President, President of Agency Markets, The ...
September 1, 2022

Brokerage Ops
Multifactor Authentication: It Is the 21st Century, After All
MFA is table stakes for cyber security, and with a little effort, it doesn’t h...
July 19, 2022

EBLF
The Sticky Subject of HR Compliance
Will embedding compliance services in health plans drive client decision-making?
May 31, 2022

Podcasts
A Broker’s DNA
Moving from the broker side to the carrier side of the industry gave this AXA XL...
December 8, 2021