Client Service

Ask 3 Questions to Avoid Expensive Talent Mistakes
Brokerage Ops Ask 3 Questions to Avoid Expensive Talent Mistakes
Addressing Onboarding, Taxing Top Talent, and Time for Clients
May 30, 2023
Experience Mod Sleuths
P&C Experience Mod Sleuths
Finding Major Client Savings in Inaccurate Workers Compensation Ratings
April 2, 2023
Succession in Action
Brokerage Ops Succession in Action
A conversation with The Council’s new leadership executives, Joel Wood, presid...
March 1, 2023
Building a Foundation for Optimizing Insurance
Brokerage Ops Building a Foundation for Optimizing Insurance
Q&A with David Wald, CEO and Co-Founder, Aclaimant
November 1, 2022
What Recession?
Brokerage Ops What Recession?
Brokers who are drilling down into clients’ entire risk profile can help them ...
September 29, 2022
Specialized Solutions for the Specialty Market
P&C Specialized Solutions for the Specialty Market
Q&A with Kristin Towse, Executive Underwriting Officer, Markel Specialty
Sponsored By Markel September 21, 2022
A Focus on Customer Centricity
Brokerage Ops A Focus on Customer Centricity
Q&A with Dick Lavey, Executive Vice President, President of Agency Markets, The ...
Sponsored By The Hanover September 1, 2022
Multifactor Authentication: It Is the 21st Century, After All
Brokerage Ops Multifactor Authentication: It Is the 21st Century, After All
MFA is table stakes for cyber security, and with a little effort, it doesn’t h...
July 19, 2022
The Sticky Subject of HR Compliance
EBLF The Sticky Subject of HR Compliance
Will embedding compliance services in health plans drive client decision-making?
May 31, 2022
A Broker’s DNA
Podcasts A Broker’s DNA
Moving from the broker side to the carrier side of the industry gave this AXA XL...
Sponsored By AXA XL December 8, 2021