Client Service

Brokerage Ops
Succession in Action
A conversation with The Council’s new leadership executives, Joel Wood, presid...
March 1, 2023

Brokerage Ops
Building a Foundation for Optimizing Insurance
Q&A with David Wald, CEO and Co-Founder, Aclaimant
November 1, 2022

Brokerage Ops
What Recession?
Brokers who are drilling down into clients’ entire risk profile can help them ...
September 29, 2022

P&C
Specialized Solutions for the Specialty Market
Q&A with Kristin Towse, Executive Underwriting Officer, Markel Specialty
September 21, 2022

Brokerage Ops
A Focus on Customer Centricity
Q&A with Dick Lavey, Executive Vice President, President of Agency Markets, The ...
September 1, 2022

Brokerage Ops
Multifactor Authentication: It Is the 21st Century, After All
MFA is table stakes for cyber security, and with a little effort, it doesn’t h...
July 19, 2022

EBLF
The Sticky Subject of HR Compliance
Will embedding compliance services in health plans drive client decision-making?
May 31, 2022

Podcasts
A Broker’s DNA
Moving from the broker side to the carrier side of the industry gave this AXA XL...
December 8, 2021

Brokerage Ops
6 Skills for Next-Gen Leaders
The impact of COVID-19 is reshaping how we lead and the new must-have skills for...
November 1, 2021

P&C
Hitting the Curve Balls
Q&A with Bill Scaldaferri, President and CEO, Allianz Global Corporate & Special...
October 3, 2021