Client Service

Sitting in the Middle
Health+Benefits Sitting in the Middle
Q&A with Becky Patel, CEO, AmWINS Connect
July 20, 2021
Dirty Little Secret
Health+Benefits Dirty Little Secret
Often seen as the enemy, professional employer organizations are becoming a prof...
July 20, 2021
3 Essentials for Your 2021 Digital Toolkit
Brokerage Ops 3 Essentials for Your 2021 Digital Toolkit
Vertafore VP Doug Mohr says it’s all about electronic ease for your clients.
Sponsored By Vertafore June 1, 2021
Looking Back to Find a Way Forward
Brokerage Ops Looking Back to Find a Way Forward
The pandemic has exposed a new digital reality for brokers and insurers.
June 1, 2021
The Changing Pace of Small Commercial
P&C The Changing Pace of Small Commercial
Q&A with Erin Fenlon, Vice President, Small Commercial Operations, The Hanover
Sponsored By The Hanover May 26, 2021
Capacity with a Different View
P&C Capacity with a Different View
Q&A with Mario Vitale, President, Resilience Insurance
Sponsored By Resilience January 26, 2021
The Demand for Digital Brokers
P&C The Demand for Digital Brokers
How customer expectations have changed, from small clients to large, and what th...
December 21, 2020
The Risk of Being the Bearer of Bad News
Brokerage Ops The Risk of Being the Bearer of Bad News
“Shooting the messenger” is more than a metaphor; it’s a psychological phe...
October 30, 2020
Pandemic Sparks Service Model Creativity
Brokerage Ops Pandemic Sparks Service Model Creativity
COVID-19 pushed the work-from-home model forward at breakneck speed, but Patra k...
Sponsored By Patra October 29, 2020
Revolutionizing the Insurance Value Chain
Industry Revolutionizing the Insurance Value Chain
Q&A with John Simpson, President & CEO, Patra
Sponsored By Patra August 26, 2020