Client Service
![Craft over Cramming](https://www.leadersedge.com/wp-content/uploads/2024/05/Walsh-June24-1024x757.jpg)
Brokerage Ops
Craft over Cramming
Improving sales and renewal processes can increase profits and reduce stress for...
May 26, 2024
![The Golden Thread](https://www.leadersedge.com/wp-content/uploads/2024/02/Tech-No-Savvy-0324-1024x681.jpg)
Brokerage Ops
The Golden Thread
Q&A with Rob Bartlett, Co-Founder and CEO, and Ken Fraser, Co-Founder and Presid...
March 1, 2024
![Don’t Be Risky](https://www.leadersedge.com/wp-content/uploads/2023/12/shutterstock_2077329949-1024x671.jpg)
Brokerage Ops
Don’t Be Risky
Here are three ways your client service talent strategy can supercharge (or sink...
December 1, 2023
![Environment Adjustment: A Deep Dive into Commercial Real Estate](https://www.leadersedge.com/wp-content/uploads/2023/09/GettyImages-1036856344-1024x668.jpg)
Podcasts
Environment Adjustment: A Deep Dive into Commercial Real Estate
Q&A with Ryan Flanagan, Executive VP and Real Estate Practice Leader at Hefferna...
October 2, 2023
![Ask 3 Questions to Avoid Expensive Talent Mistakes](https://www.leadersedge.com/wp-content/uploads/2023/05/shutterstock_339521117-1024x723.jpg)
Brokerage Ops
Ask 3 Questions to Avoid Expensive Talent Mistakes
Addressing Onboarding, Taxing Top Talent, and Time for Clients
May 30, 2023
![Experience Mod Sleuths](https://www.leadersedge.com/wp-content/uploads/2023/03/0423_Feature_Experience-Mod-Sleuth.jpg)
P&C
Experience Mod Sleuths
Finding Major Client Savings in Inaccurate Workers Compensation Ratings
April 2, 2023
![Succession in Action](https://www.leadersedge.com/wp-content/uploads/2023/03/030123-Cape-image.png)
Brokerage Ops
Succession in Action
A conversation with The Council’s new leadership executives, Joel Wood, presid...
March 1, 2023
![Building a Foundation for Optimizing Insurance](https://www.leadersedge.com/wp-content/uploads/2022/10/shutterstock_2084134495-copy-1024x662.jpg)
Brokerage Ops
Building a Foundation for Optimizing Insurance
Q&A with David Wald, CEO and Co-Founder, Aclaimant
November 1, 2022
![What Recession?](https://www.leadersedge.com/wp-content/uploads/2022/09/1022_Feature_Recession.jpg)
Brokerage Ops
What Recession?
Brokers who are drilling down into clients’ entire risk profile can help them ...
September 29, 2022
![Specialized Solutions for the Specialty Market](https://www.leadersedge.com/wp-content/uploads/2022/09/shutterstock_593240600-1024x712.jpg)
P&C
Specialized Solutions for the Specialty Market
Q&A with Kristin Towse, Executive Underwriting Officer, Markel Specialty
September 21, 2022