Podcasts

Claims Change, Empathy Remains

Crawford President of U.S. Loss Adjusting Paul Kottler on the new realities of claims
Sponsored by Crawford Posted on December 3, 2025

During the 2025 Insurance Leadership Forum, Paul Kottler, president of U.S. Loss Adjusting for Crawford, discusses how claims adjusting has changed in recent years given the changing weather environment, and whether policyholder needs have changed as well.

He also explains how advanced technology is being used in claims handling and what success looks like in this environment. 

Sandy Laycox Editor in Chief Read More
See More: Climate Change

More in Podcasts

Primary Focus on Secondary Perils
Podcasts Primary Focus on Secondary Perils
Discussing 2026 risk trends with AXA XL's Michele Sansone.
Sponsored By AXA XL
Podcasts Introduction to Humanity with David Brooks
New York Times columnist and author David Brooks on life, learning, an...
Personal Lines with Andy Barker
Podcasts Personal Lines with Andy Barker
A conversation with the CEO of Houchens Insurance Group
Politics and Risk Special Edition: Stories From White House Alumni Matt Kirk and Audra Jackson
Podcasts Politics and Risk Special Edition: Stories From White House Alumni Matt Kirk and Audra Jackson
A conversation with the current head of North American retail placement at Acris...
Politics and Risk with Rep. Kevin Hern
Podcasts Politics and Risk with Rep. Kevin Hern
A conversation around the future of ICHRAs and tort reform.
Personal Lines with Joseph Schauer
Podcasts Personal Lines with Joseph Schauer
A conversation with the President and CEO of Schauer Group
Having previously served as chief futurist at Deloitte, global innovation director at Accenture, a venture capital co-founder, and an inventor, Mike Bechtel has more than 25 years of experience with technology and innovation.
Podcasts What’s Now, What’s New, What’s Next in Tech
Sponsored By BrokerTech Ventures