Future-Focused Leadership Lessons
Ascot Group has its eyes on building out what Zaffino describes as a “modern-era” (re)insurer in the U.S. and Bermuda that is “client-centric, risk-centric and tech-centric.” Zaffino shares his leadership lessons on large-scale business transformation, organic growth, and sustainable underwriting profit.
Any company operating within our industry needs to have a clear and distinct value proposition that differentiates you as a risk partner. Our value proposition is decidedly client centric. We are fortunate to serve clients in multiple geographies, and our focus is on providing them with sustainable and comprehensive solutions to their risk needs. As someone who has been down this road before, I know that building these unique capabilities is hard—there is no shortcut. It takes time, discipline, patience and an unrelenting focus on operational excellence, while never losing sight of your client.
A modern-era insurer raises the bar and incorporates into its strategy a laser like focus on future trends impacting our industry. A modern-era insurer will challenge the status quo by defining new standards of performance and resiliency, while recognizing clients deserve a consistent and seamless delivery.
When executed properly, the benefits can be enormous. Organic builds support a focused and aligned agenda. They are more controllable by definition, and afford the advantage of attracting diverse talent that is inspired by the company’s mission and culture.
That stated, you can’t solve all the problems in an organic build with the first stroke of a pen. It’s a long slog. There are no shortcuts and the regulatory and infrastructure hurdles are real. An organic build requires investment and patience, which in turn requires support from your ownership, board and executive team as there’s no immediate gratification. We’re fortunate to have a private ownership structure with a parent who has unique investment capabilities. This allows us to focus on executing our long-term plan, while ensuring profitable growth on pace with near term market opportunities.