Podcasts

Claims Change, Empathy Remains

Crawford President of U.S. Loss Adjusting Paul Kottler on the new realities of claims
Sponsored by Crawford Posted on December 3, 2025

During the 2025 Insurance Leadership Forum, Paul Kottler, president of U.S. Loss Adjusting for Crawford, discusses how claims adjusting has changed in recent years given the changing weather environment, and whether policyholder needs have changed as well.

He also explains how advanced technology is being used in claims handling and what success looks like in this environment. 

Sandy Laycox Editor in Chief Read More
See More: Climate Change

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