Podcasts

Claims Change, Empathy Remains

Crawford President of U.S. Loss Adjusting Paul Kottler on the new realities of claims
Sponsored by Crawford Posted on December 3, 2025

During the 2025 Insurance Leadership Forum, Paul Kottler, president of U.S. Loss Adjusting for Crawford, discusses how claims adjusting has changed in recent years given the changing weather environment, and whether policyholder needs have changed as well.

He also explains how advanced technology is being used in claims handling and what success looks like in this environment. 

Sandy Laycox Editor in Chief Read More
See More: Climate Change

More in Podcasts

Building Intentional Relationships
Podcasts Building Intentional Relationships
Advice from Dan Fortin, President of Specialty at QBE North America
Sponsored By QBE
Podcasts Elections and Broker Expansions in Europe
A conversation with the Ecclesia Group's Jochen Körner and SRG's Warren Downey.
Personal Lines with Eric Diamond
Podcasts Personal Lines with Eric Diamond
A conversation with the President and CEO of Marshall+Sterling
Construction Risk and Solutions
Podcasts Construction Risk and Solutions
Data centers, alternative risk transfer and more from Allianz Commercial’s hea...
Sponsored By Allianz
LIIBA Releases Innovation Imperative Report
Podcasts LIIBA Releases Innovation Imperative Report
LIIBA Chief Executive Chris Croft explains why brokers matte...
Cyber Exposure in the Middle Market
Podcasts Cyber Exposure in the Middle Market
Cyber Product Lead for E-Risk Services John Butler talks thi...
Sponsored By Nationwide
In this episode of The Politics & Risk Podcast, Democratic Representative Adam Gray of California’s 13th Congressional District shares how the ongoing government shutdown is affecting his constituents—and what can be done to end it.
Podcasts Shutdown and Showdown