Chris Gagnon

Gagnon is the former CIO for The Council of Insurance Agents & Brokers and is president of Tiebeam Partners.
Just a Bunch of Nerds with Jets
Brokerage Ops Just a Bunch of Nerds with Jets
Don’t get left behind.
August 31, 2017
The Ripple Effect
Brokerage Ops The Ripple Effect
Amazon’s acquisition of Whole Foods has changed the game.
July 18, 2017
Run! Run! Run! Bolt! Bolt! Bolt!
Brokerage Ops Run! Run! Run! Bolt! Bolt! Bolt!
Our technology is a game of catching up and bolting on. Instead, use tech to bui...
May 25, 2017
The First Mile vs. The Last Mile
Brokerage Ops The First Mile vs. The Last Mile
Targeted investment in client outreach versus an incoming freshmen or JV squad i...
February 28, 2017
Digital Insight
Brokerage Ops Digital Insight
We need to move technology beyond facts and figures to provide insight and actio...
January 30, 2017
HIPAA Compliance for Dummies
Health+Benefits HIPAA Compliance for Dummies
Don’t rely on your technology to do it all for you.
October 24, 2016
The Changing Face of Retail
Industry The Changing Face of Retail
Innovators fundamentally challenge the idea that the way we work today is the ri...
October 6, 2016
Localized Mobility
Brokerage Ops Localized Mobility
Our reliance on outmoded ways of thinking about mobility is wasting its transfor...
July 27, 2016
Managing the Fundamentals
Industry Managing the Fundamentals
Don’t spend too much time emulating the latest round of disruptive unicorns.
July 26, 2016
Personalized Assurance
Industry Personalized Assurance
Brokers and carriers are facing a world of socially driven, customized buying.
May 2, 2016
Imagining 3.0
Industry Imagining 3.0
The past and future of Dotcom
March 29, 2016
Keep Calm
Industry Keep Calm
Let the risk takers take the risk. We should be grateful.
February 23, 2016
Get Your Head in the Cloud, NOW!
Brokerage Ops Get Your Head in the Cloud, NOW!
Better security, faster speed, immediate upgrades—why wouldn’t you?
February 1, 2016
Wanted: Renaissance Geek
Brokerage Ops Wanted: Renaissance Geek
Technology is no longer a cost center. It is an essential player advancing your ...
September 23, 2015
Driven Off a Cliff by a Bored Eighth Grader
Brokerage Ops Driven Off a Cliff by a Bored Eighth Grader
Our homes are the next threatened target.
August 27, 2015
Experience Matters
Brokerage Ops Experience Matters
Until disruptors resolve this industry’s underlying issues, they aren’t disr...
July 27, 2015
More Efficient Bad Business Practices
Brokerage Ops More Efficient Bad Business Practices
It’s time to rethink and disrupt your business model.
April 30, 2015
Constant Re-invention
Brokerage Ops Constant Re-invention
If we disrupt ourselves, outside disrupters won’t stand a chance. They thrive ...
March 25, 2015
Stop Playing Defense
Brokerage Ops Stop Playing Defense
We’ve become pretty efficient at being inefficient.
February 23, 2015
Rethink Beyond Your Own Reality
Brokerage Ops Rethink Beyond Your Own Reality
Perceptual Blindness: If you can’t see it, you can’t address it. Remember, y...
January 22, 2015
About to Pass You By
Brokerage Ops About to Pass You By
Outsiders are entering our business and using technology, intending to destroy u...
December 1, 2014
Two Small Steps for Brokerkind
Brokerage Ops Two Small Steps for Brokerkind
These two inexpensive, off-the-shelf technologies will make your life a lot easi...
October 27, 2014
The Computer Revolution Is Over
Brokerage Ops The Computer Revolution Is Over
Brush away the hype, the blaring indie rock and the disco balls. It’s clear we...
September 30, 2014
Wired for Profit
Brokerage Ops Wired for Profit
Your Technology Strategy from the Ground Up
July 23, 2014
It’s the Data
Brokerage Ops It’s the Data
But your firm is in jeopardy if you don’t start asking the right questions.
July 17, 2014
Merge Ahead
Brokerage Ops Merge Ahead
IT can help steer your next M&A down a treacherous road.
May 29, 2014
Generation Why?
Brokerage Ops Generation Why?
Young workers don’t comprehend how most agencies work—not because they aren...
April 25, 2014
The World Doesn’t Have to Be This Way
Brokerage Ops The World Doesn’t Have to Be This Way
Our blind allegiance to outdated business processes is killing us.
April 1, 2014
Your Data or Your Life
Brokerage Ops Your Data or Your Life
Or is one actually the other? Data is now the new currency.
March 1, 2014
Un-called Fore
Brokerage Ops Un-called Fore
Dialing it up several notches allows your telephone to do much more for your bus...
January 27, 2014 Destined to Fail
Brokerage Ops Destined to Fail
Building in less than a year with defense contractors and 50-plus tec...
November 25, 2013
You Won Me at “Hello”
Brokerage Ops You Won Me at “Hello”
What if your website could personally interact with each visitor?
October 30, 2013
Force Fit
Brokerage Ops Force Fit
If this industry needs anything related to technology, it’s a kick in the pant...
September 30, 2013
Financial Planning
Brokerage Ops Financial Planning
Technology planning: no different than planning for other needs.
September 1, 2013
The State of Thought
Brokerage Ops The State of Thought
We’re changing the model, and agency systems vendors are taking notice.
July 15, 2013
Get a Grip
Brokerage Ops Get a Grip
Gather your agency data into a repository you can get your hands around.
May 21, 2013
Up in the Cloud
Brokerage Ops Up in the Cloud
How cloud computing should work.
April 19, 2013
Chaos Theory
Brokerage Ops Chaos Theory
Applying automation to chaos creates automated chaos.
March 12, 2013
IT in the Boardroom
Brokerage Ops IT in the Boardroom
Involve your IT manager in business strategy discussions.
February 27, 2013
Profiting from False Prophets
Brokerage Ops Profiting from False Prophets
Technology is not the answer. It’s only a tool to help you find answers.
January 25, 2013
Dysfunctional Change
Brokerage Ops Dysfunctional Change
Want to curb resistance to real change in your office? First, make sure it works...
December 11, 2012
The State of Insurance Brokerage Technology
Brokerage Ops The State of Insurance Brokerage Technology
What's wrong with today's agency technology?
December 11, 2012
Behavior Modification
Brokerage Ops Behavior Modification
Is your firm’s customer experience based on a vendor’s line of computer code...
November 11, 2012
Under the Hood
Brokerage Ops Under the Hood
Peel back a few layers of technology, and all brokerages and agencies start to l...
October 12, 2012
Cultural Revolution
Brokerage Ops Cultural Revolution
Business culture must adopt change (technology only enables it).
September 11, 2012