Better Every Day
David Becker was elected chair of The Council at the conclusion of the 2019 Insurance Leadership Forum. Then came 2020. Due to the unpredictable and uncertain nature of the pandemic, Becker agreed to remain in place as chair for 2021. Now, as he concludes his second full year at the helm, we sat down to talk about his tenure, lessons learned from the pandemic, and the future of the industry.
First, our organizations and our people are way more resilient than we ever gave them credit for. Management often erects imaginary barriers to progress based on what we think is possible. What COVID showed us is things that we never would have dreamed could work worked really, really well. Think about the work-from-home situation. A month before that, we were talking about whether we should start to allow some more flexibility on working from home. The question was how would we manage it. Then in four days, we move the entire place home and don’t miss a beat. To me, the reflection on it is how much of this is our own inner beliefs versus our real understanding of organizational resilience.
The second thing is, it’s really easy to get lulled into sleep and not think about disasters. Ultimately insurance is about the disasters and their problems. Our clients underestimate big events like this, so we need to make sure that we are thinking about how not to underestimate catastrophic risk and then how to educate our clients about that more effectively.